FAQ

🌿 The Glow Collection — Frequently Asked Questions

💌 Orders & Shipping

When will my order ship?
Orders are processed within 1–3 business days after purchase.

How long does delivery take?
Most U.S. orders arrive within 4–10 business days after processing.

Do you offer free shipping?
Yes — we offer free U.S. shipping on orders over $75.
Orders under $75 ship for a flat rate of $10.99

Made in U.S.A. Shipped from U.S.A.

Will I receive tracking information
Yes. Once your order ships, you’ll receive a tracking email.

🧴 Products & Ingredients

What skin types are your products for?
Our formulas are designed to be lightweight, gentle, and easy to wear for most types skins. If you have sensitive skin, we recommend a small patch test first.

Are your products greasy or heavy?
No. All of our products are designed to be fast-absorbing and non-greasy.

What do your products smell like?
Our signature scent is soft, warm, and lightly vanilla-inspired with clean spa notes.

Are your products cruelty-free?
Yes. Our products are cruelty-free and never tested on animals.

🔁 Returns & Refunds

Can I return my order?
Due to the nature of personal care products, we do not accept returns on opened or used items.

What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery at support@theglowcollection.shop with your order number and a photo. We will review it and help with the next steps.

How long do refunds take?
Approved refunds are processed to your original payment method within 5–7 business days.