Refund policy

🌸 Returns & Refunds

The Glow Collection

We want you to love your glow ritual. If something isn’t right, we’re here to help.

 

✨ Returns

Because our products are personal care items, we do not accept returns on opened or used products for hygiene and safety reasons.

If your item is unused, unopened, and in its original condition, contact us within 7 days of delivery and we’ll review your request.

 

📦 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ll make it right.

Email us within 7 days of delivery at:

support@theglowcollection.shop

Please include:

• Your order number
• A clear photo of the item
• A brief description of the issue

After review, we’ll provide a replacement or refund.

 

🔁 Exchanges

We don’t offer direct exchanges.

If there’s an issue with your order, we’ll send a replacement or issue a refund after review.

 

❌ Order Changes & Cancellations

Orders are processed quickly.

If you need to change or cancel an order, contact us within 12 hours of placing it.

After that window, changes may not be possible.

 

💳 Refunds

Approved refunds are issued to your original payment method.

Please allow 5–7 business days for your bank to process the refund after it’s issued.

 

📍 Shipping Costs

Shipping costs are non-refundable, unless the item you received was damaged, defective, or incorrect.

 

💬 Need help?

We’re here for you.

📧 support@theglowcollection.shop

We typically respond within 24 hours.

✨ A note from us

Every order is prepared with care and intention. Thank you for choosing The Glow Collection—we’re honored to be part of your daily glow ritual.